Position Summary:
The Welcome Assistant serves as the primary point of contact for visitors, guests, and campers at Mission
Springs. This role provides exceptional customer service by managing incoming calls, welcoming guests,
addressing inquiries, resolving concerns, assisting with reservations and guest groups, processing payments,
and coordinating with staff. Additionally, this position supports the Development and Finance departments by
assisting with donor relations, gift processing, and database management. The ideal candidate will uphold
Mission Springs’ mission and values while maintaining a professional and welcoming presence at the Welcome
Center.
Job type : Full-time
Pay Range: $22.00-$26.00 per hour
Benefits: Entitled to benefits as outlined in employee handbook
Reports to: Associate Director of Mission Springs
Key Skills & Qualifications:
▪ Customer Service & Hospitality: Warm, outgoing, and friendly demeanor with the ability to remain gracious
under pressure.
▪ Attention to Detail: Ensure accuracy in data entry, calendaring, donor records, and communications.
▪ Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines efficiently.
▪ Communication & Interpersonal Skills: Excellent verbal and written communication skills; ability to collaborate effectively with guests, staff, and leadership across departments.
▪ Judgment & Discretion: Ability to handle confidential information with integrity.
▪ Technical Proficiency: Experience with Microsoft Office Suite (Excel, Word, Teams) and familiarity with CRM/donor management software.
Primary Responsibilities:
▪ Serve as the first point of contact for all visitors, guests, and campers at the Welcome Center.
▪ Answer and direct incoming phone calls, respond to inquiries, and provide information about Mission
Springs programs and services.
▪ Maintain a professional, welcoming, well stocked and organized Welcome Center, including retail space.
▪ Process incoming mail and distribute appropriately.
▪ Assist Guest Care Team with guest reservations, group bookings, and payment processing, etc.
▪ Assist Advancement Team with processing incoming donations, database management, letters, receipts, etc
▪ Contribute in a positive manner to the team culture of Mission Springs▪ Other duties as assigned by supervisor
Working Conditions and Physical Requirements:
1. Environment: mostly indoors, occasional outdoors
2. Work Hours: Typically 8:00am-5:00pm any day of the week
3. Physical Requirements: Position requires sitting and using a keyboard and screen; moderate physical
activity including walking, stooping, bending, reaching and carrying objects up to 60 lbs.
4. Regular presence at Mission Springs (this is not a remote position)
Interested persons may submit resume and cover letter to
Stacie Daoust Burch, Associate Director of Mission Springs. [email protected]